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Effective Business Process Management in Theory and Practice

Business processes are key elements of the functioning of each company and organisation.The quality and effectiveness of management thereof determines the level of functioning of the company and the pace of its development. Business Process Management (BPM) is an advanced approach to steering the enterprise, which focuses on optimising processes occurring therein in order to achieve the best effects of work and approaching the company to the achievement of its business objectives (i.e. striving for the so-called Process Excellence).

1#) The theory of Business Process Management

Business Process Management (BPM) is an approach to the management of a company’s or organisation’s work, which covers factors such as, among others: identification, analysis, optimisation and measure of processes with the system of measures and indicators.BPM primarily concentrates on optimising business processes which are the basic element of each enterprise’s functioning.In order for the enterprise to operate effectively and thrive, it is, in fact, necessary for all processes occurring therein to be properly optimised, transparent and efficient, which allows effective Business Process Management.

Business processes constitute the basis of functioning of each company. This concept covers a sequence of performed activities, which are aimed at ensuring achievement of strictly specified final result and generating value added. It is possible due to the use of employees’ skills, tools and proper methods, including Business Process Automation. Processes occurring at the company are divided into two basic groups. The first one is made of core processes without which the company could not function, and the second one is made of back-office processes, the lack of which hinders operations of the enterprise, yet, does not halt it completely.

In order for each business process to be properly managed, it is necessary to properly describe it, appoint contractors and determine resources thereof. Furthermore, it is important to specify Key Performance Indicators(KPIs), which allow ongoing monitoring of effects and progress in implementation. Business Process Management is significantly facilitated by special BPM IT systems developed in order to digitalise and automate business processes, support electronic flow of tasks, information and documents and monitor the flow of processes executed by the enterprise.

2#) Why skilful Business Process Management is so important?

Business Process Management fulfils a very important role. Efficient implementation thereof ensures coherent and effectively operating flow of information inside the organisation, improves effectiveness and efficiency of tasks performed by the company and adjusts all aspects of the enterprise’s functioning to individual needs of recipients of its services or products. Without the efficient and skilful Business Process Management it is not possible to achieve business objectives and establish the company’s competitive advantage.Whereas, the properly developed map of business processes is necessary to forecast behaviours of the company and significantly improves works related to the introduction of changes and improvements.

Proper Business Process Management provides the enterprise with numerous, measurable benefits.The most important one being the proper functioning of the enterprise in all aspects and providing it with broad opportunities of further development.Moreover, efficient Business Process Management is a key to optimization of company’s functioning costs, improvement of productivity thereof and more effective management of human resources.Furthermore, the process-oriented approach to company management gives better insight into its whole functioning, the possibility of real assessment of work effectiveness and improvement of communication inside the organisation, which has a positive impact on the morale and motivation of employees.

3#) Business Process Management System – advantages of no-code / low-code platforms

The practical implementation of the process-oriented approach to company management is made possible by modern BPM class systems.Their aim is to digitalise and automate business processes and workflow, as well as supervise the proper and effective performance of tasks included therein.Furthermore, the most advanced solutions of this class based on agile methodologies and integration approach to delivering IT solutions for business allow verifying ideas for optimisation of processes and business development, which allows testing new solutions safely and assessing functionality thereof without unnecessary risk (so-called Rapid Prototyping and Failure-as-a-Service).

Effective Business Process Management can be perfectly implemented also with the use of modern no-code / low-codeplatforms which allow automating business processes without coding or with the use of elements thereof only where it is technologically justified or more profitable in terms of time (e.g. with assumed business scenarios or advanced integrations with other systems e.g. ERP).Due to low-code platforms it becomes possible to enforce the innovative approach Citizen Assisted Development, in which business experts, with the support provided by the IT department, jointly create, develop and adjust on an ongoing basis IT solutions which perfectly fit into the technological ecosystem of the enterprise.

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